• Frequently Asked Questions


    Language
    The mobile app is available in more than 60 languages. The language of the app comes from your device's operating system, not your PowerSchool language preference. Language settings affect the app interface, but not course content.

    How do I change my language preference?

    • Click on “Settings”
    • Select Language

    Activity Stream
    The activity stream brings all the newest information from the app to one single place. You can view upcoming calendar events, recent notifications, recent news topics, posts/tweets and images.

    How do I add a new school to my activity stream once I've downloaded the app?

    • Click on “Activity Stream”
    • Select the settings icon in the top right corner
    • Select the school(s) to be added to the activity stream
    • Select the items you would like to follow for each school

    Calendar
    The Calendar lets you know all about the upcoming events happening at your school or district. Plan your schedule with confidence.

    How do I customize my calendar feed?

    • Click on “Calendar”
    • Select the settings icon in the top right corner
    • Select the schools to follow and calendars will automatically sync with the app.
    • To add school events to your personal device calendar, select the calendar event and "Add to device calendar". Once you click add to your device calendar, a New Event will appear with all the event’s details.

    Note: You must click the top right section of the screen to add the event. Currently, the "Add" button is white and is not visible on the white background. The problem is being addressed by the app developers.


    Student Information
    By logging into the "Login" icon on the app, parents/guardians can view their child’s grades, class schedule, attendance record, library information and cafeteria balance.

    Is my child's profile linked automatically in the app?

    Yes, student accounts should show up automatically once the parent is logged into the app. If all your children's profiles are not linked automatically, contact the school’s front office. All changes made in PowerSchool may take up to 72 hours to impact the mobile app.

    Does the student information portion of the app reflect real-time information?

    Student information is updated nightly; however, any contact information changes made in PowerSchool may take up to 72 hours to impact the mobile app.


    Parent Information
    What if my personal information listed on the mobile app is incorrect?

    Contact your child's school to update your information listed in PowerSchool, which populates to the student information portion of the app. Changes in PowerSchool may take up to 72 hours to impact the mobile app.


    Student Information Login & Password
    You must be logged into the Login icon on the app to receive notifications. Only parents/guardians and students can log in to view student information.

    How do I log in to the student information portion of the app?

    There are two options for logging into the student information icon. All options require the use of the email you have on file with your child's school. If having trouble logging in, please contact your child's school to ensure you have the correct email listed in PowerSchool.

     Option 1:

    • Click the "Login" icon
    • If your email used for Facebook or Google matches the email that is on file at your child's school, you can choose to log in with Facebook or Google.

     Option 2:

    • Click the "Login" icon
    • Sign in using the login and password emailed to you. Emails are sent out every two weeks. If you have not received an email containing your login and password, please contact your child’s school.

    How does a student login to the student information portion of the app?

    Students use their school login credentials. 

    How do I change my password?

    Students are not permitted to change their passwords. However, parents/guardians can do so by using the following steps:

    • Click your personal icon
    • Select "Change Password"

    What if I forget my password?

    • Click "Forgot Password"
    • Use the login ID from the previous page to have your password emailed to you.

    Can I change my login username?

    For security purposes, login usernames cannot be changed.

    Can I log into more than one device at a time?

    Yes, you can be logged into more than one device at the same time.

    Who do I contact if my child's information is incorrect or missing?

    Contact the school’s front office to change or update information in PowerSchool.


    Notifications
    Notifications keep you in-the-know with everything that is happening at your school and district. Notifications are app messages sent by your district, school, teachers and coaches.

    What type of student notifications can I receive through the app?

    • Attendance
    • Class grade drops below a certain threshold that you set
    • Assignment grade drops below a certain threshold that you set
    • Grade has been updated by the teacher
    • An assignment has been graded
    • Cafeteria balance drops below a certain threshold that you set

    How do I set up notifications on my app?

    • Click on "Notifications"
    • Click on the settings icon in the top right corner
    • Click "Configure Alerts"
    • Turn on the alerts you wish to receive
    • Set your threshold for each alert you selected
    • To exit, select the < icon and then "Done"

    How do I choose how I will be contacted?

    • Click on "Settings"
    • Click on "Configure Alerts"
    • Click on "Delivery Preferences"
    • Select how you would like to receive information

    Attendance Information
    Where can I view my child's attendance record?

    • Click on your student's profile
    • Click on “Classes”
    • Click on each of the classes to view class attendance

    Directory
    Can I email school system representatives from the app?

    Yes, you can send emails to school system personnel directly from the app.

    • Choose the Directory icon
    • Select the staff member’s location
    • Select Staff or Teacher
    • Select the person’s name and then their email
    • Compose your email

    Note: You must click the top right section of the screen to send the email. Currently, the "Send" button is white and is not visible on the white background. The problem is being addressed by the app developers.


    Cafeteria Information
    How do I view my child’s cafeteria balance and add money to the account?

    • Click on "Resources"
    • Click on “MySchoolBucks”
    • Create an account if you do not have one. Then add your child using their school name and student ID.
    • Make a payment to your child’s accounts with your credit/debit card or electronic check.
    • If you have any questions, please visit myschoolbucks.com and click Help or call MySchoolBucks Customer Support at 1-855-832-5226.

    News
    The News contains all the different news feeds available at your school. Select the stories you want to view.

    How do I customize my news feeds?

    • Click on "News"
    • By default, you will see all the district level news feeds
    • Select the settings icon in the top right corner
    • Select which school(s) you wish to follow
    • Choose which type of news you want to follow
    • Select "Back" and then "Done"

    Photos
    Will my child's school photo be automatically updated in the mobile app?

    Cartersville City Schools will automatically upload your child’s student photo once a year in the fall. New students enrolling in a school after the initial enrollment period will not have a photo uploaded until the next school year.

    How do I change my child's icon photo?

    • Click on student’s profile
    • Select photo icon
    • Select from options to view, take, choose, or remove an existing photo

    Log out
    How do I log out of the student information portion of the app?

    • Click on "Settings"
    • Click "Log out"